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Our Most Frequently Asked Questions
Placing Orders
How can I find my size?
You can order one of our free ring sizers, they're very very helpful and reusable.Click HERE to order a free ring sizer.
Can I use more than one coupon code?
Only one coupon code can be used per order.
How often do you restock items that are out of stock?
Our pieces are restocked at random. It's best to sign up for restock notifications on the specific products you're looking to order. You will also want to get on our email and text message list – we notify of new products and restocks here as well.
How long after I place my order will I receive my order?
You can expect your order to ship within 1-2 business days from placing your order. Orders typically take between 2-6 business days to deliver based on what shipping method you choose during checkout. Everything is shipped from our Boca Raton, Florida location.
What if I want to change my order?
Please send us an email to hi@ideaure.com or use one of our contact forms to notify us of any order changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Amazon Pay, Facebook Pay, and just about every other form of payment. If you don't see a preferred payment method please notify us so we can work on adding it to our store.
Do you offer AfterPay or other Buy Now, Pay Later options?
Yes, we offer many different Buy Now, Pay Later options during our checkout process.
Shipping & Order Status
How long does it take to ship orders?
You can expect your order to ship within 1-2 business days from placing your order. Orders typically take between 2-6 business days to deliver based on what shipping method you choose during checkout. Everything is shipped from our Boca Raton, Florida location.
Where do orders ship from?
Orders are shipped by real people directly from our Boca Raton, Florida location.
Where can I check the status of my order?
Send us a note to our hi@ideaure.com email address or use one of our contact forms.
When I use the priority shipping or express shipping, will this deliver my order faster?
Yes, we over 2-day and 1-day shipping during our checkout process.
My package hasn't arrived and I've been waiting along time, What can I do?
Please kindly send us an email to hi@ideaure.com or use one of our contact forms so we can help resolve.
I believe my package is lost or stolen, what do I do?
Please kindly send us an email to hi@ideaure.com or use one of our contact forms so we can help resolve.
Warranty Options
What is the standard warranty?
We have a no questions asked policy when it comes to issues with your order. If you experience a defect or anything we're always happy to help exchange/return and do anything we can until you're satisfied.
One of my pieces has lost a stone, what are my options?
Send us an email or a note using our contact form and we can assist with a replacement.
Returns & Exchanges
My order doesn't fit, what can I do?
Please kindly send us an email to hi@ideaure.com or use the contact form below and we can help exchange your order.
My order isn't exactly what I expected, what can I do?
Please kindly send us an email to hi@ideaure.com or use the contact form below and we can help with a return.
How will I know when a return is received?
Returns are usually processed within 1-2 business days are recieving them back at our Boca Raton, Florida location. If you haven't heard back please send us an email to hi@ideaure.com or a use the contact form below.
How long does it typically take to process returns or exchanges?
Returns are usually processed within 1-2 business days are recieveing them back at our Boca Raton, Florida location. If you haven't heard back please send us an email to hi@ideaure.com or a use the contact form below.